CHANGE OR CHOKE PODCAST

5 - managing conflict with change

 

How to manage conflict is the number one question that businesses ask me for help with.  There are many types of conflict that arise out of implementing change in business. However, through all my years of experience I have noticed the common threads across the various industries I have worked in for why conflict occurs and how to deal with it.

 

WHAT WE DISCUSS:

  • The difference between everyday conflict compared to conflict as an outcome from change
  • Examples of conflict that can occur from change implemented
  • My 7 methods to managing conflict
  • How to deal with conflict occurring in upper levels of management (how to manage up)
  • Examples of communication channels
  • How management can help staff from different cultural backgrounds to provide feedback
  • The advantages of engaging an external company to help manage conflict
  • How to ensure conflict has been resolved after working with an external company
  • How we can learn conflict resolution

 

RESOURCES MENTIONED

 

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Change or Choke: How to Face Your Fear and Embrace Change in Your Business

by Jennifer Trethewey